Refund Policy

The 14-day sprint — $500

The guarantee:

If at any point during the 14-day sprint you decide the work isn't worth what you paid, email john@johnpoe.xyz and I will refund your $500 in full. No questions. No conditions.

You keep everything I built — the video walkthrough, the deliverable, the written plan — whether you request a refund or not.

How to request a refund: Email john@johnpoe.xyz with the subject line "Refund Request." Refunds are processed within 3 business days of the request via the original payment method.

Refund window: Requests must be made within 30 days of the kickoff call.

The monthly retainer — $4,000/month

Monthly retainer payments are non-refundable once the billing period has begun, as work is performed throughout the month.

If you are dissatisfied with results in the first 30 days, contact john@johnpoe.xyz before your second payment is due. We will have an honest conversation about what's working and whether it makes sense to continue. If it's not a fit, we stop before charging you again.

Cancellation (after the first 90 days): 30 days written notice required. Your final month of service runs through the end of the notice period.

General

Refunds are returned to the original payment method via Stripe. Processing time depends on your card issuer (typically 3–7 business days after we initiate the refund).

Questions about a charge? Email john@johnpoe.xyz before disputing with your bank — disputes delay resolution and create friction for both parties. Every legitimate refund request is honored promptly.